Terms & Conditions
NP NUNN LIMITED TERMS AND CONDITIONS
1. ABOUT US
1.1. Company details. NP Nunn Limited (company number 06274288) (we and us), is a company registered in England and Wales and our registered office is at Greenacre, Ousden, Newmarket, CB8 8TW. Our main trading address is Derby Farm, Ousden, Newmarket, Suffolk, CB8 8TZ. Our VAT number is 731914344. We operate the website www.npnunn.co.uk .
1.2. Contacting us. To contact us telephone our customer service team at 01638 500113 or email info@npnunn.co.uk. How to give us formal notice of any matter under the Contract is set out in clause 19.2.
2. OUR CONTRACT WITH YOU
2.1. These terms and conditions (Terms) apply to the order by you (Customer) and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
2.2. The Goods are supplied solely to persons acting in the course of a business, trade, profession or occupation. By placing an order, the Customer warrants and represents that it is not acting as a consumer and is purchasing the Goods wholly or mainly for use in connection with its business activities.
2.3. The person placing the order warrants that they have full authority to bind the Customer to the Contract.
2.4. The Customer acknowledges that it has not relied upon any statement, representation, warranty or undertaking made or given by or on behalf of NP Nunn Limited which is not expressly set out in the Contract.
3. PLACING AN ORDER AND ACCEPTANCE
3.1. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms. We encourage customers to use the on-line ordering system. In the event that an existing customer sends an order to us by email, the provisions of the Contract shall apply as if the order has been made using our on-line ordering system.
3.2. Orders may be placed electronically through NP Nunn Limited's website, email systems or other electronic means approved by NP Nunn Limited. Electronic communications, electronic records and electronic signatures shall be admissible and enforceable to the fullest extent permitted by law. The Customer accepts the risk of unauthorised use of its email systems, passwords or ordering credentials. NP Nunn Limited shall be entitled to rely upon any order, instruction or communication which reasonably appears to originate from the Customer. Electronic records maintained by NP Nunn Limited shall be prima facie evidence of the matters recorded within them.
3.3. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
3.4. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.5.
3.5. We will confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched (Dispatch Confirmation). For customers that have used our on-line ordering system, we will only issue a Dispatch Confirmation to you when you have paid for the Goods in full. For all customers, the Contract between you and us will only be formed when we send you the Dispatch Confirmation.
3.6. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
4. OUR GOODS
4.1. The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.
4.2. The packaging of your Goods may vary from that shown on images on our site.
4.3. We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.
5. TECHNICAL ADVICE DISCLAIMER
5.1. Any technical information, guidance, recommendations, opinions, calculations, specifications, illustrations, performance data or assistance provided by NP Nunn Limited, whether orally, in writing, electronically or otherwise, is provided in good faith for general information purposes only.
5.2. The Customer acknowledges that NP Nunn Limited has no control over the circumstances in which the Goods are stored, handled, applied or used and that such factors may materially affect performance and results.
5.3. The Customer shall be solely responsible for verifying the accuracy, completeness, suitability and applicability of any technical information or advice before relying upon it.
5.4. No technical advice, recommendation, guidance or assistance provided by NP Nunn Limited shall:
5.4.1. constitute professional advice;
5.4.2. create any contractual obligation;
5.4.3. amount to a representation or warranty;
5.4.4. form part of the Contract unless expressly confirmed in writing by a director of NP Nunn Limited.
5.5. The Customer shall conduct its own testing, trials and assessments where appropriate before using the Goods on a commercial scale.
5.6. Any samples, demonstrations, product trials or test results are illustrative only and do not constitute a warranty that the same or similar results will be achieved under the Customer's particular conditions.
5.7. NP Nunn Limited shall have no liability arising from or connected with:
5.7.1. any technical advice or recommendation provided;
5.7.2. reliance placed upon any technical advice or recommendation;
5.7.3. any errors or omissions in technical information;
5.7.4. any failure by the Customer to independently verify technical information.
5.8. The Customer acknowledges that it has not relied upon any statement, representation, warranty, recommendation or advice not expressly incorporated into the Contract.
6. RETURN AND REFUND
6.1. You may cancel the Contract and receive a refund, if you notify us as set out in clause 6.2 within 3 days of your decision to cancel the Contract.
6.2. To cancel the Contract, you must email us at info@npnunn.co.uk or contact our Customer Services team by telephone on 01638 500113. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email.
6.3. If you have returned the Goods to us under this clause 6 because they are faulty or mis- described, we will refund the price of the Goods.
6.4. If Goods have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You must arrange for the return of the Goods to our premises at your own cost.
7. DELIVERY, TRANSFER OF RISK AND TITLE
7.1. Delivery dates are estimates only and time shall not be of the essence.
7.2. NP Nunn Limited shall not be liable for any delay in delivery howsoever caused.
7.3. Delivery shall be deemed completed when the Goods are made available for collection by the carrier nominated by NP Nunn Limited or the Customer.
7.4. Risk in the Goods shall pass to the Customer immediately upon collection of the Goods from NP Nunn Limited's premises by any carrier, courier, freight forwarder or transport provider.
7.5. Where NP Nunn Limited arranges transportation, it does so solely as agent for the Customer and all risk remains with the Customer from the time specified in clause 7.4.
7.6. The Customer shall be solely responsible for unloading, storage, handling, transportation, importation, exportation and use of the Goods.
7.7. For international sales, unless otherwise agreed in writing, delivery shall be made Ex Works (EXW) NP Nunn Limited's premises in accordance with the latest version of Incoterms.
7.8. The Customer shall be solely responsible for obtaining all licences, permits, approvals, customs clearances and authorisations necessary for export, transit and import of the Goods.
7.9. The Customer shall pay all customs duties, tariffs, levies, taxes, inspection fees, import charges, storage charges, demurrage charges and other governmental or carrier charges arising in connection with the Goods.
7.10. NP Nunn Limited shall have no liability for delays, losses, costs, damage, confiscation, detention, destruction or deterioration of Goods arising after risk has passed.
7.11. Title to the Goods shall not pass to the Customer until NP Nunn Limited has received payment in full and cleared funds for:
7.11.1. the Goods; and
7.11.2. all other sums due from the Customer to NP Nunn Limited.
7.12. Until title passes, the Customer shall:
7.12.1. store the Goods separately from all other goods;
7.12.2. ensure the Goods remain clearly identifiable as the property of NP Nunn Limited;
7.12.3. maintain the Goods in satisfactory condition; and
7.12.4. insure the Goods for their full replacement value.
7.13. If payment is overdue, NP Nunn Limited may enter any premises where the Goods are located and recover possession of them.
7.14. The Customer grants NP Nunn Limited an irrevocable licence to enter premises for the purposes of inspection and recovery of Goods.
8. PRICE OF GOODS AND DELIVERY CHARGE
8.1. The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 8.5 for what happens if we discover an error in the price of Goods you ordered.
8.2. Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
8.3. The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
8.4. The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.
8.5. We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you by email to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
9. HOW TO PAY
9.1. You can only pay for Goods using a debit card or credit card.
9.2. Payment for the Goods and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your Goods.
9.3. If you emailed your order to us, you will be issued with an invoice in respect of your order shortly after delivery of your Goods. You shall pay the invoice in full and cleared funds within 30 days of the delivery of your Goods. Payment shall be made to the bank account nominated in writing by us.
9.4. All invoices shall be paid in full and cleared funds by the due date stated on the invoice. Time for payment shall be of the essence.
9.5. We may suspend deliveries, cancel orders, refuse further orders or terminate Contracts if any amount remains unpaid after its due date.
9.6. Without prejudice to any other rights or remedies, NP Nunn Limited shall be entitled to charge interest on overdue amounts pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
9.7. NP Nunn Limited shall additionally be entitled to recover:
9.7.1. all fixed compensation sums provided under the legislation;
9.7.2. all reasonable debt recovery costs;
9.7.3. legal fees, collection costs and enforcement expenses incurred in recovering overdue sums.
9.8. Interest on any overdue amount will be charged at the rate of 4% per annum above the Bank of England’s base rate from time to time and shall accrue daily and continue after judgment until payment in full.
9.9. The Customer shall pay all sums due under the Contract in full without any deduction, withholding, counterclaim, set-off or abatement.
9.10. NP Nunn Limited may set off any amount owed by the Customer against any amount payable by NP Nunn Limited to the Customer.
9.11. The Customer shall not be entitled to withhold payment by reason of any dispute, claim or alleged breach unless required by law.
10. OUR WARRANTY FOR THE GOODS
10.1. Subject only to clause 10.2, all warranties, conditions and terms implied by statute, common law, custom or otherwise are excluded to the fullest extent permitted by law.
10.2. The Customer shall inspect the Goods immediately upon delivery.
10.3. Any claim for shortages, transit damage, visible defects or non-delivery must be notified in writing within 48 hours of delivery.
10.4. Any claim for latent defects must be notified within 7 days of discovery and in any event within 30 days of delivery.
10.5. Failure to comply with clauses 10.3 or 10.4 shall constitute irrevocable acceptance of the Goods.
10.6. NP Nunn Limited may, at its sole option, replace defective Goods, repair defective Goods or refund the price paid for the defective Goods.
10.7. These remedies shall be the Customer's sole and exclusive remedies.
11. OUR LIABILITY: YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
11.1. Nothing in the Contract excludes liability which cannot lawfully be excluded.
11.2. Subject to clause 11.1, NP Nunn Limited shall not be liable for:
11.2.1. loss of profit;
11.2.2. loss of revenue;
11.2.3. loss of anticipated savings;
11.2.4. loss of business;
11.2.5. loss of contracts;
11.2.6. loss of opportunity;
11.2.7. loss of goodwill;
11.2.8. business interruption;
11.2.9. wasted management time;
11.2.10. indirect losses;
11.2.11. consequential losses;
11.2.12. customs penalties;
11.2.13. import or export costs;
11.2.14. exchange rate losses;
11.2.15. carrier losses; and/or
11.2.16. losses arising from delay.
11.3. 11.3 NP Nunn Limited shall have no liability arising from:
11.3.1. misuse of the Goods;
11.3.2. improper storage;
11.3.3. failure to follow instructions;
11.3.4. modification of the Goods;
11.3.5. use outside the United Kingdom; and/or
11.3.6. acts or omissions of carriers, freight forwarders, customs authorities or governmental bodies.
11.4. Subject to clause 11.1, NP Nunn Limited's total aggregate liability arising from or in connection with any Contract shall not exceed the lower of:
11.4.1. the amount paid by the Customer under the relevant Contract; or
11.5. The Customer shall indemnify NP Nunn Limited against all claims, losses, liabilities, costs, expenses, duties, taxes, penalties and damages arising from:
11.5.1. the importation, exportation, storage, transportation or use of the Goods;
11.5.2. any breach of the Contract by the Customer;
11.5.3. any claim brought by a third party arising from the Customer's possession or use of the Goods.
12. LIMITATION PERIOD FOR CLAIMS
12.1. The Customer shall notify NP Nunn Limited in writing of any claim arising out of or in connection with the Goods or the Contract immediately upon becoming aware of the circumstances giving rise to the claim.
12.2. No claim may be brought against NP Nunn Limited unless:
12.2.1. the Customer has complied with all notification requirements contained in these Terms; and
12.2.2. legal proceedings in respect of the claim are commenced within the period specified in this clause 12.
12.3. Subject to clause 12.5, no action, claim, proceedings or cause of action arising out of or in connection with the Goods or the Contract may be commenced against NP Nunn Limited more than 12 months after the earlier of:
12.3.1. the date of delivery of the Goods;
12.3.2. the date on which delivery should have occurred; or
12.3.3. the date on which the Customer became aware, or ought reasonably to have become aware, of the facts giving rise to the claim.
12.4. Upon expiry of the period referred to in clause 12.3:
12.4.1. the Customer's rights in respect of the claim shall be extinguished; and
12.4.2. NP Nunn Limited shall be discharged from all liability arising from the relevant matter.
12.5. Nothing in this clause shall apply to any liability which cannot lawfully be limited or excluded.
12.6. This clause applies to all claims whether arising in contract, tort (including negligence), misrepresentation, breach of statutory duty, restitution or otherwise.
13. VARIATION OF SPECIFICATIONS
13.1. NP Nunn Limited reserves the right at any time to amend, alter, improve, discontinue or replace any Goods, specifications, formulations, ingredients, packaging, labelling, dimensions, design features, manufacturing processes or product characteristics.
13.2. NP Nunn Limited may make such changes without notice where reasonably required:
13.2.1. to comply with applicable laws, regulations, industry standards or codes of practice;
13.2.2. to reflect changes in raw materials, components or manufacturing processes;
13.2.3. to improve product performance, safety, quality or availability; and/or
13.2.4. due to supplier changes or product development.
13.3. Any descriptions, illustrations, specifications, technical data, samples, photographs, weights, measurements or performance information contained in catalogues, brochures, websites, marketing materials or other documents are provided for general guidance only and shall not form part of the Contract.
13.4. Minor variations in colour, appearance, packaging, dimensions, weight, formulation or specification shall not constitute a defect or breach of contract.
13.5. NP Nunn Limited shall have no liability arising from any variation made in accordance with this clause 13.
14. PRODUCT RECALLS AND SAFETY
14.1. If NP Nunn Limited reasonably believes that any Goods may:
14.1.1. fail to comply with applicable legal or regulatory requirements;
14.1.2. present a risk to health, safety, property or the environment; or
14.1.3. require corrective action for any reason,
NP Nunn Limited may initiate a product recall, withdrawal, replacement, repair or corrective action programme.
14.2. Upon receipt of notice from NP Nunn Limited, the Customer shall immediately:
14.2.1. cease selling, distributing, supplying or using the affected Goods;
14.2.2. comply with all recall instructions issued by NP Nunn Limited;
14.2.3. provide all information reasonably requested by NP Nunn Limited regarding stock levels, locations and onward sales; and
14.2.4. take all reasonable steps to assist in identifying affected products and customers.
14.3. The Customer shall maintain accurate records sufficient to facilitate the tracing and identification of Goods supplied by NP Nunn Limited for a minimum period of six years from supply.
14.4. The Customer shall not issue any public statement, communication or notification relating to any recall or safety issue without NP Nunn Limited's prior written approval unless required by law.
14.5. NP Nunn Limited shall not be liable for any loss of profit, loss of business, loss of goodwill, reputational damage, administrative costs or indirect losses arising from any recall, withdrawal or corrective action programme.
14.6. The Customer shall immediately notify NP Nunn Limited upon becoming aware of:
14.6.1. any safety concern relating to the Goods;
14.6.2. any complaint alleging injury, damage or loss arising from the Goods; and/or
14.6.3. any investigation, enquiry or contact by a regulatory authority relating to the Goods.
15. USE OF PRODUCTS AND CUSTOMER RESPONSIBILITY
15.1. The Customer acknowledges that it is solely responsible for determining the suitability, compatibility, legality and fitness of the Goods for its intended purpose, application, environment and method of use.
15.2. The Customer shall ensure that the Goods are:
15.2.1. stored, handled, transported and used in accordance with all applicable laws, regulations, manufacturer instructions, industry guidance and good practice;
15.2.2. used only for their intended purpose; and
15.2.3. used by appropriately trained and competent persons where applicable.
15.3. The Customer shall undertake its own assessment of the suitability of the Goods before use and shall not rely solely upon any descriptions, specifications, marketing materials, recommendations or information supplied by NP Nunn Limited.
15.4. Where the Goods are supplied for use with animals, crops, plants, land, machinery, buildings or other assets, the Customer acknowledges that outcomes may be affected by factors beyond NP Nunn Limited's control including, without limitation:
15.4.1. weather conditions;
15.4.2. soil conditions;
15.4.3. growing conditions;
15.4.4. animal health, condition and management;
15.4.5. storage conditions;
15.4.6. handling practices;
15.4.7. application methods; and/or
15.4.8. third-party products used in conjunction with the Goods.
15.5. NP Nunn Limited does not warrant or guarantee any particular result, yield, performance improvement, animal outcome, crop outcome, commercial benefit or financial return arising from the use of the Goods.
15.6. The Customer shall remain solely responsible for ensuring compliance with all applicable legislation, regulatory requirements, licensing requirements and industry standards relating to the storage, handling, sale, application or use of the Goods.
15.7. The Customer shall indemnify and keep indemnified NP Nunn Limited against all claims, losses, liabilities, costs, damages and expenses arising from:
15.7.1. misuse of the Goods;
15.7.2. improper storage or handling;
15.7.3. use contrary to instructions or recommendations;
15.7.4. modification of the Goods;
15.7.5. use of the Goods in combination with other products; and/or
15.7.6. the Customer's breach of any applicable law or regulation.
15.8. Except as expressly stated in these Terms, all risks associated with the use, handling, storage, transportation and application of the Goods shall rest solely with the Customer following transfer of risk under the Contract.
16. TERMINATION
16.1. Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
16.1.1. you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 30 days of you being notified in writing to do so;
16.1.2. you fail to pay any amount due under the Contract on the due date for payment;
16.1.3. you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
16.1.4. you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
16.1.5. your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
16.2. Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
16.3. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
17. CUSTOMER INSOLVENCY
17.1. Without limiting any other rights or remedies, NP Nunn Limited may immediately suspend performance, cancel orders, terminate any Contract and declare all outstanding sums immediately due and payable if the Customer:
17.1.1. becomes unable to pay its debts as they fall due;
17.1.2. enters administration, liquidation, receivership, examinership, bankruptcy or any analogous process in any jurisdiction;
17.1.3. proposes or enters into any composition, arrangement or compromise with creditors;
17.1.4. has a winding-up petition, bankruptcy petition or similar application presented against it;
17.1.5. ceases or threatens to cease carrying on business; or
17.1.6. suffers any event which, in NP Nunn Limited's reasonable opinion, materially adversely affects its financial position or ability to perform its obligations.
17.2. Upon the occurrence of any event specified in clause 17.1:
17.2.1. all invoices and other sums owed to NP Nunn Limited shall become immediately due and payable;
17.2.2. all credit facilities shall automatically terminate;
17.2.3. NP Nunn Limited may refuse delivery of Goods and recover Goods in transit; and
17.2.4. NP Nunn Limited may exercise any rights available under any retention of title provisions.
17.3. The Customer shall promptly notify NP Nunn Limited of any event referred to in clause 17.1.
17.4. Termination under this clause shall be without prejudice to any accrued rights, remedies or claims of NP Nunn Limited.
17.5. NP Nunn Limited shall have no liability for any losses suffered by the Customer arising from the exercise of its rights under this clause.
18. SANCTIONS AND EXPORT CONTROL
18.1. The Customer warrants that neither it, nor any of its directors, officers, employees, agents, ultimate beneficial owners or affiliates is:
18.1.1. subject to any trade, economic or financial sanctions administered or enforced by the United Kingdom, United Nations, European Union, United States or any other applicable sanctions authority; or
18.1.2. owned or controlled by any person subject to such sanctions.
18.2. The Customer shall comply with all applicable export control laws, sanctions laws and trade restrictions relating to the Goods.
18.3. The Customer shall not directly or indirectly:
18.3.1. export, re-export, transfer, supply or otherwise make available the Goods to any country, territory, entity or person where doing so would breach applicable sanctions or export control laws; or
18.3.2. use the Goods in any manner that would cause NP Nunn Limited to be in breach of any sanctions or export control laws.
18.4. NP Nunn Limited may suspend performance of, refuse to fulfil, or terminate any Contract immediately upon written notice if it reasonably believes that performance may expose it to sanctions-related risks or breaches of export control laws.
18.5. NP Nunn Limited shall have no liability arising from any suspension, refusal or termination under this clause.
19. FORCE MAJEURE
19.1. NP Nunn Limited shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.
19.2. Such circumstances include, without limitation:
19.2.1. acts of God;
19.2.2. flood, drought, earthquake, storm or natural disaster;
19.2.3. epidemic, pandemic or public health emergency;
19.2.4. war, armed conflict, terrorism, civil commotion or riots;
19.2.5. strikes, lockouts, labour disputes or industrial action;
19.2.6. fire, explosion or accident;
19.2.7. interruption or failure of utility services;
19.2.8. interruption of transport networks or shipping services;
19.2.9. customs delays, port congestion or border restrictions;
19.2.10. shortages of raw materials, packaging materials, fuel or labour;
19.2.11. supplier failures;
19.2.12. governmental action, legislation, regulation or embargoes; or
19.2.13. cyber-attacks, ransomware attacks, telecommunications failures or system outages.
19.3. During the continuance of a force majeure event, NP Nunn Limited's obligations shall be suspended.
19.4. If a force majeure event continues for more than 90 days, NP Nunn Limited may terminate the affected Contract without liability.
20. COMMUNICATIONS BETWEEN US
20.1. When we refer to "in writing" in these Terms, this includes email.
20.2. Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
20.3. A notice or other communication is deemed to have been received:
20.3.1. if delivered personally, on signature of a delivery receipt;
20.3.2. if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
20.3.3. if sent by email, at 9.00 am the next working day after transmission.
20.4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
20.5. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
21. DATA PROTECTION AND WEBSITE TERMS
21.1. Each party shall comply with applicable data protection legislation including the UK GDPR and the Data Protection Act 2018.
21.2. NP Nunn Limited shall process personal data in accordance with its Privacy Policy as amended from time to time.
21.3. The Privacy Policy published on NP Nunn Limited's website is incorporated into and forms part of these Terms.[EC2]
21.4. The Customer warrants that it has all necessary rights, consents and lawful bases required to provide personal data to NP Nunn Limited.
21.5. The Customer shall indemnify NP Nunn Limited against losses arising from any breach of this clause by the Customer.
21.6. The use of NP Nunn Limited's website shall additionally be subject to any website terms of use published on the website from time to time.
21.7. In the event of conflict between the website terms and these Terms, these Terms shall prevail.
22. NO PARTNERSHIP OR AGENCY
22.1. Nothing in the Contract is intended to, or shall be deemed to, establish any partnership, joint venture, agency, employment relationship or fiduciary relationship between the parties.
22.2. Neither party shall have authority to act as agent for, or to bind, the other party in any way.
22.3. The Customer shall not make or give any representation, warranty, guarantee or undertaking on behalf of NP Nunn Limited without NP Nunn Limited's prior written consent.
22.4. The Customer shall not hold itself out as having authority to bind NP Nunn Limited or incur obligations on NP Nunn Limited's behalf.
22.5. The relationship between the parties is solely that of independent contracting parties dealing at arm's length.
23. GENERAL
23.1. Assignment and transfer.
23.1.1. We may assign or transfer our rights and obligations under the Contract to another entity.
23.1.2. You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
23.2. Variation.
Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
23.3. Waiver.
If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
23.4. Severance.
Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
23.5. Third party rights.
The Contract is between you and us. No other person has any rights to enforce any of its terms.
23.6. Entire agreement.
The Contract constitutes the entire agreement between the parties and supersedes all prior discussions, negotiations, correspondence, representations, understandings, arrangements and agreements relating to its subject matter. The Customer acknowledges and agrees that in entering into the Contract it has not relied upon, and shall have no remedy in respect of, any statement, representation, assurance, warranty, undertaking, estimate, forecast, promise, recommendation, opinion or information made or given by or on behalf of NP Nunn Limited which is not expressly set out in the Contract.
23.7. Governing law and jurisdiction.
This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.
Last updated: 05 June 2026.
NP NUNN LIMITED TERMS AND CONDITIONS
1. ABOUT US
1.1. Company details. NP Nunn Limited (company number 06274288) (we and us), is a company registered in England and Wales and our registered office is at Greenacre, Ousden, Newmarket, CB8 8TW. Our main trading address is Derby Farm, Ousden, Newmarket, Suffolk, CB8 8TZ. Our VAT number is 731914344. We operate the website www.npnunn.co.uk.
1.2. Contacting us. To contact us telephone our customer service team at 01638 500113 or email info@npnunn.co.uk. How to give us formal notice of any matter under the Contract is set out in clause 19.2.
2. OUR CONTRACT WITH YOU
2.1. These terms and conditions (Terms) apply to the order by you (Customer) and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing. Your legal rights under the Consumer Rights Act 2015 are not affected by these Terms.
2.2. These Terms apply to orders placed by consumers. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.
2.3. The Customer acknowledges that it has not relied upon any statement, representation, warranty or undertaking made or given by or on behalf of NP Nunn Limited which is not expressly set out in the Contract.
3. PLACING AN ORDER AND ACCEPTANCE
3.1. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms. We encourage customers to use the on-line ordering system. In the event that an existing customer sends an order to us by email, the provisions of the Contract shall apply as if the order has been made using our on-line ordering system.
3.2. Orders may be placed electronically through NP Nunn Limited's website, email systems or other electronic means approved by NP Nunn Limited. Electronic communications, electronic records and electronic signatures shall be admissible and enforceable to the fullest extent permitted by law. The Customer accepts the risk of unauthorised use of its email systems, passwords or ordering credentials. NP Nunn Limited shall be entitled to rely upon any order, instruction or communication which reasonably appears to originate from the Customer. Electronic records maintained by NP Nunn Limited shall be prima facie evidence of the matters recorded within them.
3.3. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
3.4. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.5.
3.5. We will confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched (Dispatch Confirmation). For customers that have used our on-line ordering system, we will only issue a Dispatch Confirmation to you when you have paid for the Goods in full. For all customers, the Contract between you and us will only be formed when we send you the Dispatch Confirmation.
3.6. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
4. OUR GOODS
4.1. The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.
4.2. The packaging of your Goods may vary from that shown on images on our site.
4.3. We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.
5. TECHNICAL ADVICE DISCLAIMER
5.1. We provide technical information and guidance in good faith. However, you remain responsible for ensuring that products are suitable for your particular circumstances. Nothing in this clause affects your statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.
5.2. The Customer acknowledges that NP Nunn Limited has no control over the circumstances in which the Goods are stored, handled, applied or used and that such factors may materially affect performance and results.
5.3. The Customer shall be solely responsible for verifying the accuracy, completeness, suitability and applicability of any technical information or advice before relying upon it.
5.4. No technical advice, recommendation, guidance or assistance provided by NP Nunn Limited shall:
5.4.1. constitute professional advice;
5.4.2. create any contractual obligation;
5.4.3. amount to a representation or warranty;
5.4.4. form part of the Contract unless expressly confirmed in writing by a director of NP Nunn Limited.
5.5. The Customer shall conduct its own testing, trials and assessments where appropriate before using the Goods on a commercial scale.
5.6. Any samples, demonstrations, product trials or test results are illustrative only and do not constitute a warranty that the same or similar results will be achieved under the Customer's particular conditions.
6. RETURNS AND REFUNDS
6.1. If you are a consumer purchasing online or by telephone, you have the right to cancel your order within 14 days of receiving the goods without giving any reason.
6.2. To cancel the Contract, you must email us at info@npnunn.co.uk or contact our Customer Services team by telephone on 01638 500113. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email.
6.3. If you have returned the Goods to us under this clause 6 because they are faulty or mis- described, we will refund the price of the Goods.
6.4. If Goods have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You must arrange for the return of the Goods to our premises at your own cost.
6.5. For reasons of animal health, biosecurity, hygiene and contamination control, equine feed, animal feed, hay, haylage, straw, shavings, bedding products and similar goods cannot be returned or refunded if they have been opened, unsealed or otherwise used after delivery. This restriction applies only where you are exercising your right to cancel or return Goods that are not faulty. Nothing in this clause affects your legal rights if the Goods are faulty, damaged, unsafe, not as described or otherwise fail to comply with your statutory rights.
7. DELIVERY, TRANSFER OF RISK AND TITLE
7.1. Delivery dates are estimates only and time shall not be of the essence.
7.2. NP Nunn Limited shall not be liable for any delay in delivery howsoever caused.
7.3. The goods become your responsibility from the time we deliver them to the address you provided.
7.4. The Customer shall be solely responsible for unloading, storage, handling, transportation, importation, exportation and use of the Goods.
7.5. The Customer shall pay all customs duties, tariffs, levies, taxes, inspection fees, import charges, storage charges, demurrage charges and other governmental or carrier charges arising in connection with the Goods.
7.6. NP Nunn Limited shall have no liability for delays, losses, costs, damage, confiscation, detention, destruction or deterioration of Goods arising after risk has passed.
7.7. Title to the Goods shall not pass to the Customer until NP Nunn Limited has received payment in full and cleared funds for:
7.7.1. the Goods; and
7.7.2. all other sums due from the Customer to NP Nunn Limited.
8. PRICE OF GOODS AND DELIVERY CHARGE
8.1. The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 8.5 for what happens if we discover an error in the price of Goods you ordered.
8.2. Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
8.3. The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
8.4. The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.
8.5. We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you by email to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
9. HOW TO PAY
9.1. You can only pay for Goods using a debit card or credit card.
9.2. Payment for the Goods and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your Goods.
9.3. If you emailed your order to us, you will be issued with an invoice in respect of your order shortly after delivery of your Goods. You shall pay the invoice in full and cleared funds within 30 days of the delivery of your Goods. Payment shall be made to the bank account nominated in writing by us.
9.4. All invoices shall be paid in full and cleared funds by the due date stated on the invoice. Time for payment shall be of the essence.
9.5. We may suspend deliveries, cancel orders, refuse further orders or terminate any contract if any amount remains unpaid after its due date.
9.6. If payment is overdue we may charge interest at 4% above the Bank of England base rate where permitted by law.
9.7. The Customer shall pay all sums due under the Contract in full without any deduction, withholding, counterclaim, set-off or abatement.
9.8. NP Nunn Limited may set off any amount owed by the Customer against any amount payable by NP Nunn Limited to the Customer.
9.9. The Customer shall not be entitled to withhold payment by reason of any dispute, claim or alleged breach unless required by law.
10. OUR WARRANTY FOR THE GOODS
10.1. We are under a legal duty to supply Goods that are, of satisfactory quality, fit for purpose, and as described. If the Goods do not comply with these requirements you may be entitled to repair, replacement, price reduction or refund under your statutory rights. All other terms implied by statute, common law, custom or otherwise are excluded to the fullest extent permitted by law.
10.2. The Customer shall inspect the Goods immediately upon delivery.
10.3. Any claim for shortages, transit damage, visible defects or non-delivery must be notified in writing within 48 hours of delivery.
10.4. Any claim for latent defects must be notified within 7 days of discovery and in any event within 30 days of delivery.
10.5. NP Nunn Limited may, at its sole option, replace defective Goods, repair defective Goods or refund the price paid for the defective Goods.
11. OUR LIABILITY: YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
11.1. Nothing in these Terms excludes liability which cannot lawfully be excluded.
11.2. Subject to clause 11.1, NP Nunn Limited shall not be liable for:
11.2.1. loss of profit;
11.2.2. loss of revenue;
11.2.3. loss of anticipated savings;
11.2.4. loss of business;
11.2.5. loss of contracts;
11.2.6. loss of opportunity;
11.2.7. loss of goodwill;
11.2.8. business interruption;
11.2.9. wasted management time;
11.2.10. indirect losses;
11.2.11. consequential losses;
11.2.12. customs penalties;
11.2.13. import or export costs;
11.2.14. exchange rate losses;
11.2.15. carrier losses; and/or
11.2.16. losses arising from delay.
11.3. 11.3 NP Nunn Limited shall have no liability arising from:
11.3.1. misuse of the Goods;
11.3.2. improper storage;
11.3.3. failure to follow instructions;
11.3.4. modification of the Goods;
11.3.5. use outside the United Kingdom; and/or
11.3.6. acts or omissions of carriers, freight forwarders, customs authorities or governmental bodies.
11.4. Subject to clause 11.1, NP Nunn Limited's total aggregate liability arising from or in connection with any Contract shall not exceed the lower of:
11.4.1. the amount paid by the Customer under the relevant Contract; or
11.4.2. £100,000.
12. LIMITATION PERIOD FOR CLAIMS
12.1. The Customer shall notify NP Nunn Limited in writing of any claim arising out of or in connection with the Goods or the Contract immediately upon becoming aware of the circumstances giving rise to the claim.
12.2. No claim may be brought against NP Nunn Limited unless:
12.2.1. the Customer has complied with all notification requirements contained in these Terms; and
12.2.2. legal proceedings in respect of the claim are commenced within the period specified in this clause 12.
12.3. Subject to clause 12.5, no action, claim, proceedings or cause of action arising out of or in connection with the Goods or the Contract may be commenced against NP Nunn Limited more than 12 months after the earlier of:
12.3.1. the date of delivery of the Goods;
12.3.2. the date on which delivery should have occurred; or
12.3.3. the date on which the Customer became aware, or ought reasonably to have become aware, of the facts giving rise to the claim.
12.4. Upon expiry of the period referred to in clause 12.3:
12.4.1. the Customer's rights in respect of the claim shall be extinguished; and
12.4.2. NP Nunn Limited shall be discharged from all liability arising from the relevant matter.
12.5. This clause applies to all claims whether arising in contract, tort (including negligence), misrepresentation, breach of statutory duty, restitution or otherwise.
13. VARIATION OF SPECIFICATIONS
13.1. NP Nunn Limited reserves the right at any time to amend, alter, improve, discontinue or replace any Goods, specifications, formulations, ingredients, packaging, labelling, dimensions, design features, manufacturing processes or product characteristics.
13.2. NP Nunn Limited may make such changes without notice where reasonably required:
13.2.1. to comply with applicable laws, regulations, industry standards or codes of practice;
13.2.2. to reflect changes in raw materials, components or manufacturing processes;
13.2.3. to improve product performance, safety, quality or availability; and/or
13.2.4. due to supplier changes or product development.
13.3. Any descriptions, illustrations, specifications, technical data, samples, photographs, weights, measurements or performance information contained in catalogues, brochures, websites, marketing materials or other documents are provided for general guidance only and shall not form part of the Contract.
13.4. Minor variations in colour, appearance, packaging, dimensions, weight, formulation or specification shall not constitute a defect or breach of contract.
13.5. NP Nunn Limited shall have no liability arising from any variation made in accordance with this clause 13.
14. PRODUCT RECALLS AND SAFETY
14.1. If NP Nunn Limited reasonably believes that any Goods may:
14.1.1. fail to comply with applicable legal or regulatory requirements;
14.1.2. present a risk to health, safety, property or the environment; or
14.1.3. require corrective action for any reason,
NP Nunn Limited may initiate a product recall, withdrawal, replacement, repair or corrective action programme.
14.2. Upon receipt of notice from NP Nunn Limited, the Customer shall immediately:
14.2.1. cease selling, distributing, supplying or using the affected Goods;
14.2.2. comply with all recall instructions issued by NP Nunn Limited;
14.2.3. provide all information reasonably requested by NP Nunn Limited regarding stock levels, locations and onward sales; and
14.2.4. take all reasonable steps to assist in identifying affected products and customers.
14.3. The Customer shall maintain accurate records sufficient to facilitate the tracing and identification of Goods supplied by NP Nunn Limited for a minimum period of six years from supply.
14.4. The Customer shall not issue any public statement, communication or notification relating to any recall or safety issue without NP Nunn Limited's prior written approval unless required by law.
14.5. NP Nunn Limited shall not be liable for any loss of profit, loss of business, loss of goodwill, reputational damage, administrative costs or indirect losses arising from any recall, withdrawal or corrective action programme.
14.6. The Customer shall immediately notify NP Nunn Limited upon becoming aware of:
14.6.1. any safety concern relating to the Goods;
14.6.2. any complaint alleging injury, damage or loss arising from the Goods; and/or
14.6.3. any investigation, enquiry or contact by a regulatory authority relating to the Goods.
15. USE OF PRODUCTS AND CUSTOMER RESPONSIBILITY
15.1. The Customer acknowledges that it is solely responsible for determining the suitability, compatibility, legality and fitness of the Goods for its intended purpose, application, environment and method of use.
15.2. The Customer shall ensure that the Goods are:
15.2.1. stored, handled, transported and used in accordance with all applicable laws, regulations, manufacturer instructions, industry guidance and good practice;
15.2.2. used only for their intended purpose; and
15.2.3. used by appropriately trained and competent persons where applicable.
15.3. The Customer shall undertake its own assessment of the suitability of the Goods before use and shall not rely solely upon any descriptions, specifications, marketing materials, recommendations or information supplied by NP Nunn Limited.
15.4. Where the Goods are supplied for use with animals, crops, plants, land, machinery, buildings or other assets, the Customer acknowledges that outcomes may be affected by factors beyond NP Nunn Limited's control including, without limitation:
15.4.1. weather conditions;
15.4.2. soil conditions;
15.4.3. growing conditions;
15.4.4. animal health, condition and management;
15.4.5. storage conditions;
15.4.6. handling practices;
15.4.7. application methods; and/or
15.4.8. third-party products used in conjunction with the Goods.
15.5. NP Nunn Limited does not warrant or guarantee any particular result, yield, performance improvement, animal outcome, crop outcome, commercial benefit or financial return arising from the use of the Goods.
15.6. The Customer shall remain solely responsible for ensuring compliance with all applicable legislation, regulatory requirements, licensing requirements and industry standards relating to the storage, handling, sale, application or use of the Goods.
15.7. Except as expressly stated in these Terms, all risks associated with the use, handling, storage, transportation and application of the Goods shall rest solely with the Customer following transfer of risk under the Contract.
16. TERMINATION
16.1. Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
16.1.1. you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 30 days of you being notified in writing to do so;
16.1.2. you fail to pay any amount due under the Contract on the due date for payment;
16.1.3. you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
16.1.4. you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
16.1.5. your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
16.2. Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
16.3. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
17. SANCTIONS AND EXPORT CONTROL
17.1. The Customer warrants that neither it, nor any of its directors, officers, employees, agents, ultimate beneficial owners or affiliates is:
17.1.1. subject to any trade, economic or financial sanctions administered or enforced by the United Kingdom, United Nations, European Union, United States or any other applicable sanctions authority; or
17.1.2. owned or controlled by any person subject to such sanctions.
17.2. The Customer shall comply with all applicable export control laws, sanctions laws and trade restrictions relating to the Goods.
17.3. The Customer shall not directly or indirectly:
17.3.1. export, re-export, transfer, supply or otherwise make available the Goods to any country, territory, entity or person where doing so would breach applicable sanctions or export control laws; or
17.3.2. use the Goods in any manner that would cause NP Nunn Limited to be in breach of any sanctions or export control laws.
17.4. NP Nunn Limited may suspend performance of, refuse to fulfil, or terminate any Contract immediately upon written notice if it reasonably believes that performance may expose it to sanctions-related risks or breaches of export control laws.
17.5. NP Nunn Limited shall have no liability arising from any suspension, refusal or termination under this clause.
18. FORCE MAJEURE
18.1. NP Nunn Limited shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.
18.2. Such circumstances include, without limitation:
18.2.1. acts of God;
18.2.2. flood, drought, earthquake, storm or natural disaster;
18.2.3. epidemic, pandemic or public health emergency;
18.2.4. war, armed conflict, terrorism, civil commotion or riots;
18.2.5. strikes, lockouts, labour disputes or industrial action;
18.2.6. fire, explosion or accident;
18.2.7. interruption or failure of utility services;
18.2.8. interruption of transport networks or shipping services;
18.2.9. customs delays, port congestion or border restrictions;
18.2.10. shortages of raw materials, packaging materials, fuel or labour;
18.2.11. supplier failures;
18.2.12. governmental action, legislation, regulation or embargoes; or
18.2.13. cyber-attacks, ransomware attacks, telecommunications failures or system outages.
18.3. During the continuance of a force majeure event, NP Nunn Limited's obligations shall be suspended.
18.4. If a force majeure event continues for more than 90 days, NP Nunn Limited may terminate the affected Contract without liability.
19. COMMUNICATIONS BETWEEN US
19.1. When we refer to "in writing" in these Terms, this includes email.
19.2. Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
19.3. A notice or other communication is deemed to have been received:
19.3.1. if delivered personally, on signature of a delivery receipt;
19.3.2. if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
19.3.3. if sent by email, at 9.00 am the next working day after transmission.
19.4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
19.5. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
20. DATA PROTECTION AND WEBSITE TERMS
20.1. Each party shall comply with applicable data protection legislation including the UK GDPR and the Data Protection Act 2018.
20.2. NP Nunn Limited shall process personal data in accordance with its Privacy Policy as amended from time to time.
20.3. The Privacy Policy published on NP Nunn Limited's website is incorporated into and forms part of these Terms.
20.4. The Customer warrants that it has all necessary rights, consents and lawful bases required to provide personal data to NP Nunn Limited.
20.5. The use of NP Nunn Limited's website shall additionally be subject to any website terms of use published on the website from time to time.
20.6. In the event of conflict between the website terms and these Terms, these Terms shall prevail.
21. NO PARTNERSHIP OR AGENCY
21.1. Nothing in the Contract is intended to, or shall be deemed to, establish any partnership, joint venture, agency, employment relationship or fiduciary relationship between the parties.
21.2. Neither party shall have authority to act as agent for, or to bind, the other party in any way.
21.3. The Customer shall not make or give any representation, warranty, guarantee or undertaking on behalf of NP Nunn Limited without NP Nunn Limited's prior written consent.
21.4. The Customer shall not hold itself out as having authority to bind NP Nunn Limited or incur obligations on NP Nunn Limited's behalf.
21.5. The relationship between the parties is solely that of independent contracting parties dealing at arm's length.
22. COMPLAINTS
22.1. We are committed to providing high-quality products and customer service. If you are dissatisfied with any Goods or with the service you have received, please contact us as soon as possible.
22.2. Complaints may be made by:
Telephone: 01638 500113
Email: info@npnunn.co.uk
Post: NP Nunn Limited, Green Acre, Ousden, Newmarket, Suffolk, CB8 8TW
22.3. We will acknowledge receipt of your complaint within 5 working days and aim to provide a substantive response within 14 working days.
22.4. Nothing in this clause affects your statutory rights.
23. GENERAL
23.1. Assignment and transfer.
23.1.1. We may assign or transfer our rights and obligations under the Contract to another entity.
23.1.2. You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
23.2. Variation.
Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
23.3. Waiver.
If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
23.4. Severance.
Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
23.5. Third party rights.
The Contract is between you and us. No other person has any rights to enforce any of its terms.
23.6. Entire agreement.
The Contract constitutes the entire agreement between the parties and supersedes all prior discussions, negotiations, correspondence, representations, understandings, arrangements and agreements relating to its subject matter. The Customer acknowledges and agrees that in entering into the Contract it has not relied upon, and shall have no remedy in respect of, any statement, representation, assurance, warranty, undertaking, estimate, forecast, promise, recommendation, opinion or information made or given by or on behalf of NP Nunn Limited which is not expressly set out in the Contract.
23.7. Governing law and jurisdiction.
This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.
Last updated: 12 June 2026.
